FAQs

Choose a question from the following list:

COST How much do BlueStar products cost? PURCHASING A BLUESTAR Where can I buy BlueStar products? How can I find the nearest dealer to me? What if I buy from an unauthorized dealer? Can I buy direct from the BlueStar factory? Where can I find BlueStar product specifications? Can you send me a color sample so I can view all the available colors? What if I want to order my range with the burners in different places? Can I change the burner layout? Can I add another simmer or 22K burner? INSTALLING YOUR BLUESTAR Do I need to have my range professionally installed? At what height does my range need to be installed? Do I really need to have a dedicated outlet? Do I need to move my gas connection if it is not on the floor? Do you recommend a specific hood or hood size? Do BlueStar ranges lose BTUs when using LP gas? CARING FOR YOUR BLUESTAR Who do I call if I need parts/service? Where can I order replacement parts for my BlueStar product? Can I use oven cleaner? My oven door hinges sometimes stick, what should I do? Are the grates dishwasher safe? RECEIVING BLUESTAR UPDATES How can I receive updates on BlueStar products and events? ORDERING FROM BLUESTAR ON-LINE Can I order products direct from BlueStar? Why does the on-line store only allow purchases of BlueStar cooking products from within selected states? Can I purchase BlueStar gear – such as hats, shirts, aprons, etc. - even though I live outside of the six listed states? Does the BlueStar White Glove service still apply to products purchased on-line? How do I purchase a RAL color fan outside of the six states listed? How do I track my shipment when I order online? Can I cancel my order? Are refunds allowed? Are BlueStar products purchased on-line eligible for BlueStar’s warranty? What payment methods do you accept online? I can’t find the product I’m looking for. At what hours is customer service available? What is the cost of shipping? Is installation included in the cost? When will I be billed for my order? What if my product is received damaged? How long will it take for me to receive my order, once it’s placed online?

Cost

How much do BlueStar products cost?

For prices of BlueStar products, please contact a dealer near you. To find a BlueStar dealer who can help you with pricing questions, please visit the dealer locator page.

Purchasing a BlueStar

Where can I buy BlueStar products?

To purchase BlueStar products, please visit a BlueStar dealer. To find a BlueStar dealer near you, please visit the dealer locator page.

How can I find the nearest dealer to me?

Please click here to find a BlueStar dealer near you.

What if I buy from an unauthorized dealer?

BlueStar does not support any warranty or service work for products purchased by unauthorized dealers.

Can I buy direct from the BlueStar factory?

No, BlueStar ranges are sold exclusively through authorized dealers.

Where can I find BlueStar product specifications?

For specifications on BlueStar products, please visit the products page and click on the product you’re interested in.

Can you send me a color sample so I can view all 190 colors available on a BlueStar range?

For available colors, please click here. Please note that this color chart is a guide. For a better representation of the 190 colors available on a BlueStar range, please see a dealer's RAL color guide. We do not have individual color samples available from the factory.

What if I want to order my range with the burners in different places? Can I change the burner layout?

Yes, the burner locations can be customized. The locations of the griddle and charbroiler cannot be changed.

Can I add another simmer or 22K burner?

Yes. Additional 22,000 BTU burners may be added to any range in our RNB model at an additional cost. Our RCS and RPB models cannot have additional 22,000 BTU burners added. Additional simmer burners may be added to any BlueStar model. Please contact your dealer for more information, including the cost.

Installing Your BlueStar

Do I need to have my range professionally installed?

Yes, it is highly recommended that a qualified technician install your BlueStar product AND complete the Manufacturer's Performance Checklist included in the manual. For a list of qualified technicians in your area, please contact your BlueStar dealer.

At what height does my range need to be installed?

The top of a BlueStar range should be 11/16 above the counter – the standard counter is 36” high, so the range should be installed at 36-11/16". The casters can be adjusted up to ½ inches.  The legs can be adjusted up to 1 inch. 

Do I really need to have a dedicated outlet?

Yes.

Do I need to move my gas connection if it is not on the floor?

It is recommended that the gas connection is moved to the floor. However, if it cannot be moved, the gas line must be recessed to attain zero clearance.

Do you recommend a specific hood or hood size?

We are unable to recommend a specific hood, as there are a number of hood brands and configurations that work well with BlueStar. We recommend seeking the advice of your BlueStar dealer or an expert ventilation professional.

Do BlueStar ranges lose BTUs when using LP gas?

No, whether configured for natural or LP gas, BlueStar ranges are designed to deliver the same level of BTUs.

Caring for Your BlueStar

Who do I call if I need parts / service?

Please contact your dealer if you need any assistance with service or parts for your BlueStar.

Where can I order replacement parts for my BlueStar product?

For replacement BlueStar parts, please visit the dealer where you purchased your BlueStar product. They will be able to order the appropriate parts.

Can I use oven cleaner?

The interior of the oven cavity is porcelained enamel and an oven cleaner will most likely be safe to use. Please refer to the cleaning product instructions / restrictions prior to use.

My oven door hinges sometimes stick, what should I do?

Periodically your oven door hinges may require added lubrication to work smoothly. Whether this is necessary or how will depend on how and how often you use your oven. Open the door fully and apply a small amount of lubricant to the ball visible in the hinge slot on your door. We recommend a food grade light oil or grease. Do not use sprays such as WD-40 or CRC that may get onto the oven door surface.

Are the grates dishwasher safe?

Yes.

Receiving BlueStar Updates

How can I receive updates on BlueStar products and events?

Click here to sign up for BlueStar’s email newsletter to receive updates on products and events.

Ordering from BlueStar On-Line

Can I order products direct from BlueStar?

Yes. In 6 states - Illinois, Indiana, Iowa, Michigan, Minnesota, and Wisconsin – consumers can order cooking products directly from BlueStar, via our online store. To visit the store, please click here.

Why does the on-line store only allow purchases of BlueStar cooking products from within Ilinois, Indiana, Iowa, Michigan, Minnesota, and Wisconsin?

The initial launch of the online store was with six states – however, additional states will be added in the coming months, so please check back.

Can I purchase BlueStar gear – such as hats, shirts, aprons, corkscrews, mugs, and oven mits - even though I live outside of Illinois, Indiana, Iowa, Michigan, Minnesota, and Wisconsin?

Yes, BlueStar gear and color swatches are available for purchase online throughout the continental United States. BlueStar cooking products such as ranges, cooktops, wall ovens, and charbroilers are only available for order within Illinois, Indiana, Iowa, Michigan, Minnesota, and Wisconsin. More states will be added soon, so please check back.

Does the BlueStar White Glove service still apply to products purchased on-line?

Yes, the BlueStar White Glove service applies to all purchases of RNB ranges, cooktops, drop-in cooktops, and wall ovens. Please click here for details.

How do I purchase a RAL color fan outside of the six states listed?

RAL color fans can be purchased online throughout the continental United States. Click here to purchase.

How do I track my shipment when I order online?

Your tracking information will be emailed to you when the product ships. You may also email onlineorders@bluestarcooking.com at any time for updates.

Can I cancel my order? Are refunds allowed?

Because of the built-to-order nature of Bluestar products, BlueStar is not able to offer cancellations, refunds, or exchanges on merchandise purchased on-line. For questions about your order, please email onlineorders@bluestarcooking.com or call: 1.877.504.3654

Are BlueStar products purchased on-line eligible for BlueStar’s warranty?

Yes, BlueStar products are all covered for 1 year parts and labor. BlueStar ranges, cooktops, and drop-in cooktops, and wall ovens are all eligible for BlueStar’s White Glove service – the completion of the White Glove Service automatically doubles the warranty to 2 years parts and labor. Click here for details.

What payment methods do you accept online?

We accept Visa, Mastercard, Discover, American Express, and Pay Pal.

I can’t find the product I’m looking for.

Most BlueStar products are available on our online store – however, there may be items from time to time that are available through dealers that we do not sell online. For a complete list of all BlueStar products available through BlueStar dealers, please click here.

At what hours is customer service available?

Our customer service department is available to you from 8am – 5pm EST by calling 1-877-504-3654.

What is the cost of shipping?

BlueStar purchases through our online store are sent to you with free shipping and no Sales Tax. Once your order is placed, you will be contacted regarding installation arrangements.

Is installation included in the cost?

No, as with sales made off-line, installation is separate. You will be contacted regarding installation once your order has been placed.

When will I be billed for my order?

Payments are authorized at the time of checkout online. You can expect the charge to show up as an authorization charge on your credit card within 48 hours. Once the order ships you will receive an email stating the tracking information along with the date your purchase has shipped.

What if my product is received damaged?

All appliance products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:

1. Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy.
2. Always note any external damage to cartons on the delivery receipt and have the driver sign your copy.
3. We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim.
4. If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered.
5. It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim.
6. If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it.

How long will it take for me to receive my order, once it’s placed online?

Our delivery time may vary. However, most orders are processed and filled within 4 – 6 weeks after receipt of order.