FAQs

Choose a question from the following list:

COST How much do BlueStar products cost? PURCHASING A BLUESTAR Where can I buy BlueStar products? How can I find the nearest dealer to me? What if I buy from an unauthorized dealer? Can I buy direct from the BlueStar factory? Where can I find BlueStar product specifications? Can you send me a color sample so I can view all the available colors? What if I want to order my range with the burners in different places? Can I change the burner layout? Can I add another simmer or 22K burner? INSTALLING YOUR BLUESTAR Do I need to have my range professionally installed? At what height does my range need to be installed? Do I really need to have a dedicated outlet? Do I need to move my gas connection if it is not on the floor? Do you recommend a specific hood or hood size? Do BlueStar ranges lose BTUs when using LP gas? CARING FOR YOUR BLUESTAR Who do I call if I need parts/service? Where can I order replacement parts for my BlueStar product? Can I use oven cleaner? My oven door hinges sometimes stick, what should I do? Are the grates dishwasher safe?

Cost

How much do BlueStar products cost?

For prices of BlueStar products, please contact a dealer near you. To find a BlueStar dealer who can help you with pricing questions, please visit the dealer locator page.

Purchasing a BlueStar

Where can I buy BlueStar products?

To purchase BlueStar products, please visit a BlueStar dealer. To find a BlueStar dealer near you, please visit the dealer locator page.

How can I find the nearest dealer to me?

Please click here to find a BlueStar dealer near you.

What if I buy from an unauthorized dealer?

BlueStar does not support any warranty or service work for products purchased by unauthorized dealers.

Can I buy direct from the BlueStar factory?

No, BlueStar ranges are sold exclusively through authorized dealers.

Where can I find BlueStar product specifications?

For specifications on BlueStar products, please visit the products page and click on the product you’re interested in.

Can you send me a color sample so I can view all 190 colors available on a BlueStar range?

For available colors, please click here. Please note that this color chart is a guide. For a better representation of the 190 colors available on a BlueStar range, please see a dealer's RAL color guide. We do not have individual color samples available from the factory.

What if I want to order my range with the burners in different places? Can I change the burner layout?

Yes, the burner locations can be customized. The locations of the griddle and charbroiler cannot be changed.

Can I add another simmer or 22K burner?

Yes. Additional 22,000 BTU burners may be added to any range in our RNB model at an additional cost. Our RCS and RPB models cannot have additional 22,000 BTU burners added. Additional simmer burners may be added to any BlueStar model. Please contact your dealer for more information, including the cost.

Installing Your BlueStar

Do I need to have my range professionally installed?

Yes, it is highly recommended that a qualified technician install your BlueStar product AND complete the Manufacturer's Performance Checklist included in the manual. For a list of qualified technicians in your area, please contact your BlueStar dealer.

At what height does my range need to be installed?

The top of a BlueStar range should be 11/16 above the counter – the standard counter is 36” high, so the range should be installed at 36-11/16". The casters can be adjusted up to ½ inches.  The legs can be adjusted up to 1 inch. 

Do I really need to have a dedicated outlet?

Yes.

Do I need to move my gas connection if it is not on the floor?

It is recommended that the gas connection is moved to the floor. However, if it cannot be moved, the gas line must be recessed to attain zero clearance.

Do you recommend a specific hood or hood size?

We are unable to recommend a specific hood, as there are a number of hood brands and configurations that work well with BlueStar. We recommend seeking the advice of your BlueStar dealer or an expert ventilation professional.

Do BlueStar ranges lose BTUs when using LP gas?

No, whether configured for natural or LP gas, BlueStar ranges are designed to deliver the same level of BTUs.

Caring for Your BlueStar

Who do I call if I need parts / service?

Please contact your dealer if you need any assistance with service or parts for your BlueStar.

Where can I order replacement parts for my BlueStar product?

For replacement BlueStar parts, please visit the dealer where you purchased your BlueStar product. They will be able to order the appropriate parts.

Can I use oven cleaner?

The interior of the oven cavity is porcelained enamel and an oven cleaner will most likely be safe to use. Please refer to the cleaning product instructions / restrictions prior to use.

My oven door hinges sometimes stick, what should I do?

Periodically your oven door hinges may require added lubrication to work smoothly. Whether this is necessary or how will depend on how and how often you use your oven. Open the door fully and apply a small amount of lubricant to the ball visible in the hinge slot on your door. We recommend a food grade light oil or grease. Do not use sprays such as WD-40 or CRC that may get onto the oven door surface.

Are the grates dishwasher safe?

Yes.